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Event Details

Effective communication at any workplace is not only about exchanging information, it is also necessary to build and maintain an effective collaboration between colleagues in the internal and cross-functional departments. Important competencies such as the ability for teamwork, customer satisfaction and supplier relationships will be highly improved with good communication skills. Due to the high demand of effective communication in every department it is very important for the employees to continuously improve their communication skills as well as the ability to verbally resolve conflicts.

高效沟通不仅仅是信息交换,更能促进部门内及部门间的协作。良好的沟通技能会增强团队间的凝聚力,也让客户更加满意。鉴于各部门对高效沟通的高需求,提高员工的沟通技能以及解决沟通冲突的能力显得至关重要。


Workshop Content:


1. The Value of Communication 沟通的价值

  • How to achieve the value of communication under different circumstances? 如何在不同的情境下实现沟通的价值?
  • Common Situational Analysis 常见场景分析


2. Steps of Efficient Communication 高效沟通的几个阶段

  • Why do we need efficient communication? 我们为什么需要高效沟通?
  • How do we communicate effectively? 我们如何高效沟通?
  • Roots of Communication Differences 沟通差异的根源
  • Communication Conflict Resolution 沟通冲突处理


3. "AL-'FAT' Communication" and Case Study "AL-'FAT' 沟通"与案例演练

  • AL Communication Principle AL 沟通法则
  • "FAT" Communication Model "FAT" 沟通模型
  • Case Study 案例分析


Language: Chinese / 中文


Fee: Member: RMB 200 德国商会会员 200元 | Non-Member: RMB 400 非会员 400元


Venue: Neugart Planetary Gearboxes Co., Ltd., No. 152 Kai Fa 22 Hao Road, Economic and Technology Development Zone, Shenyang

纽卡特行星减速机, 辽宁省沈阳市经济技术开发区二十二号路152号

Agenda

1:30 PM

15 mins

Registration/Welcome
签到

1:45 PM

75 mins

Workshop (Part 1)
第一部分内容分享

3 PM

30 mins

Coffee Break

3:30 PM

75 mins

Workshop (Part 2)
第二部分内容分享

4:45 PM

5 PM

Q&A
问答

Speakers

  • Cindy Cheng (Senior Talent Development Consultant)

    Cindy Cheng

    Senior Talent Development Consultant

    Read Bio
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